Schedule of Events & Program


Sunday, 5th June Stockholm

  • 5:00pm – 7:00pm  General Session
    • Welcome and Opening Remarks
      Dan Munford, Managing Director, Insight
    • Current Economic & Political Trends in Scandinavia and Baltics
      Robert Bergqvist, Chief Economist, SEB
      Chief Economist at SEB and well-known economic analyst, Robert Bergqvist, will present his assessment of Scandinavia and the Baltics.
    • Insights into the Swedish Consumer
      Ann Selin, Insight Manager, Code Conceptdevelopment AB
      Ingegerd Wik, Insight Manager, Code Conceptdevelopment AB
      Code Conceptdevelopment will present a multi-year study carried out for the Swedish National Association for Convenience Stores that evaluates Swedish convenience retail shopper behaviors and attitudes.
  • 7:00pm – 8:00pm
    • Welcome Drinks Reception
  • 8:00pm
    • Open evening for dinner

Monday, 6th June Stockholm

  • 9:00am – 12:15pm  General Session
    • Morning Welcome
      Bengt Hedlund, CEO, Swedish National Association for Convenience Stores AB
    • Retailer Case Study: Reitan Convenience Sweden
      Magnus Carlsson, CEO, Reitan Convenience Sweden
      Reitan Convenience Sweden operates as Pressbyrån and 7-Eleven in Sweden with 510 franchised stores. Hear from the company’s CEO about the firm’s history, strategy and best-in-class categories and programs. The Norwegian-headquartered Reitan Group operates stores throughout Scandinavia and the Baltic region employing more than 36,000 employees.
    • Retailer Case Study: Norgesgruppen Convenience AS
      Tormod Lier, Managing Director, Norgesgruppen Convenience AS
      Norgesgruppen Convenience AS is a Norwegian-headquartered grocery wholesale group and multi-format retailer with more than 1,750 grocery stores and 500 convenience stores. Hear about the company’s new pilot program in its Esso stations with successful c-store format Deli de Luca, as well as other successful programs throughout Norway.
    • Networking Break
    • The Future of Tobacco
      Mattias Josander, VP of Marketing, Swedish Match
      Swedish snus has been around for more than 200 years and is now appreciated by consumers around the world. The presentation will offer a glimpse into this unique category and how Swedish Match is developing a new consumer experience within and outside of Scandinavia.
    • Retailer Case Study
      Joakim Carlsson, CEO, Sibylla
      Find out what makes well-known sausage brand Sibylla a market leader. Sibylla has evolved over the years from traditional street fast-food to the modern concept available for retail and gas stations. The concept is available in 10 different European countries.
    • Retail Store Visit Briefing
      Nicholas Scherzer, Director, Insight
      Prepare for the day’s Stockholm retail store visits with an in-depth preview.
  • 12:15pm – 5:15pm 
    • Stockholm Retail Store Visits to Preem, Statoil, Pressbyran (Reitan), Swedish Match, 7-Eleven and Espresso House  Sponsored by the Coca-Cola Company
      Coaches will depart from the hotel lobby promptly at 12:15 PM
  • 12:30pm –4:00pm
    • Spouse Activity Available
  • 7:00pm –11:00pm
    • Reception and Group Dinner Sponsored by Shell

Tuesday, 7th June Stockholm

  • 8:30am – 10:30am  General Session
    • Morning Welcome
    • Sweden: The World’s First Cashless Society?
      Niklas Arvidsson, Associate Professor, KTH Royal Institute of Technology
      Few countries in the world are leaning toward a cashless future as quickly as Sweden, which has become hooked on the convenience of paying by apps and plastic. Discover how this applies to convenience and all retail organizations around the world.
    • Retail Store Visit Briefing
      Nicholas Scherzer, Director, Insight
      Prepare for the day’s retail store visits with an in-depth preview.
  • 10:15am 1:45pm 
    • Stockholm Retail Store Visits Sponsored by the Coca-Cola Company
      Coaches will depart from the hotel lobby promptly at 10:15 am for store visits; afterwards, participants will be taken directly to the Stockholm Arlanda Airport for travel to London.
  • Afternoon Depart for London
    • Store visits end at Stockholm Arlanda Airport for travel to London
      Recommended group flight from Stockholm to London
      British Airways flight BA0779
      Departing at 3:40pm
      Arriving into London Heathrow at 5:20pm
      Please remember that all delegates are responsible for booking their own flights.
  • 7:30pm
    • Open Evening for Dinners (London)

Wednesday, 8th June London – Day Sponsored by Mondelēz

  • 8:00am 5:00pm  Cool New Products Open
  • 9:00am 10:30am  General Session
    • Welcome and Opening Remarks
      Frank Gleeson, Region Managing Director and COO, Aramark Northern Europe (Summit moderator)
    • Prospering in Foodservice
      Darren Tristano, Executive Vice President, Technomic, Inc.
      Hear how the convenience industry can grow its foodservice offer and discover the challenges that come from cross-channel competition.
    • Positioning Toward a Healthier Offer
      Adam Brumberg, Deputy Director Cornell Food and Brand Lab, Cornell University
      NACS, in partnership with the Cornell University Food and Brand Lab, is testing how retailers can alter a store’s environment to persuade customers to make better, healthier choices and increase sales of better-for-you products.
  • 10:30am – 11:00am Networking and Exhibition Break
  • 11:00am 12:30pm General Session
    • Retail Issues Roundtable (Panel)
      Henry Armour, President & CEO, NACS (Moderator)
      Mike Greene, CEO, My Local
      Gary Harris, Head of Design, SPAR International
      Michael Hoffmann, CEO, Lekkerland International

      Panelists will discuss their views on what drives business today and in the future, with a particular focus on labor costs, tobacco, day-part merchandising and foodservice offers as well as retail disruptors like last mile delivery and other technical innovations.
    • Retailer Case Study: Statoil Fuel & Retail AS
      Jacob Schram, Group Vice President Europe, Statoil Fuel & Retail AS
      Go behind the scenes of Statoil’s massive rebranding to Circle K, which affects 12,000 sites in 23 countries, 100,000 employees and 6 million customers every day.
  • 12:30pm – 1:30pm Lunch and Exhibition Break
  • 1:30pm 2:45pm General Session
    • Awards Finalists Videos
    • Generation “Why”: Questioning Normal and Redefining Retail (Panel)
      Joe Davis, Director, Shopper Insights & HQ Initiatives, The Coca-Cola Company
      Joseph Bona, President, MoseleyBona Retail 

      Sean Moriarty, Retail Director, Topaz Energy Group 
      Michael Sherlock, Vice President, Food & Beverage, Wawa
      Get to know the fundamental differences between the different categories of millennials and how companies can connect at the micro-segment level. Hear from a panel of experienced brand experts as they delve into how their companies sort out their marketing techniques.
    • Swift Connect® Process Overview (new format for 2016)
      Brian Rutter, Vice President, Marketing, NACS
  • 2:45pm 3:15pm Networking and Exhibition Break
  • 3:15pm – 5:00pm Swift Connect®
    • Structured Sharing and Idea Exchange
      All new for 2016! A new Swift Connect® format makes it easy and comfortable to connect with retailers and suppliers while participating in small group topical discussions relevant to the convenience retailing industry. We know that you come to an event seeking to explore ideas, gain new perspectives and establish relationships with industry colleagues. Swift Connect has been re-imagined to help you accomplish these goals. You’ll enjoy the opportunity to network while learning and sharing. Three industry-relevant topics – selected in advance by attending retailers – will be discussed in rotating 30-minute sessions. You’ll have the opportunity to discuss opportunities, explore challenges and solutions, and exchange innovative ideas with up to nine other participants per topic – three in all for a total of 90 minutes. When the session concludes, you’ll have new perspectives from nearly 30 industry retailers and suppliers from around the globe. There’s no selling – just new knowledge and new connections that can help fuel your business.
  • 6:45pm 8:00pm
    • Drinks Reception at Tower Bridge Walkways (Note: Registration for Wednesday’s conference includes drinks reception)
  • 8:00pm
    • Open Evening for Dinner

Thursday, 9th June – London – Day Sponsored by Kalibrate

  • 8:00am 5:00pm  Cool New Products Open
  • 9:00am 10:30am General Session
    • Awards Finalists Videos
    • European Industry Leader of the Year Keynote Conversation with Mohsin Issa, co-CEO, Euro Garages and Euro Garages strategy presentation by Ilyas Munshi, Commercial Director, Euro Garages Sponsored by PepsiCo, Inc.
      Presented and moderated by Henry Armour, President & CEO,
      NACS
      Moshin Issa, CEO, Euro Garages
      Ilyas Munshi, Commercial Director, Euro Garages
      Zuber Issa and Mohsin Issa, co-CEOs of Euro Garages, have jointly been named the 2016 NACS Insight European Convenience Industry Leader of the Year. By purchasing underperforming sites and redeveloping them, the brothers established Euro Garages as one of the U.K.’s fastest-growing forecourt operators, quickly becoming known for their innovative approach to forecourt trading and establishing high-profile partnerships.
    • Retailer Case Study: Musgrave Retail Partners
      Ray Kelly, Marketing Director, Musgrave Retail Partners, Ireland
      Musgrave’s new generation Centra format is one of those pivotal breakthrough stores which raises the bar for the industry. Hear from the highly successful Irish retailer about the company’s history, strategy and best-in-class categories and programs. 
  • 10:30am – 11:00am Networking and Exhibition Break
  • 11:00am 12:30am General Session
    • Disruption in Convenience Retail
      James Hallam, Managing Director, Accenture
      Over the past decade there has been a significant amount of technical innovation driven by a quantum leap in consumers’ shopping expectations. Explore the causes and current challenges at a macro view, see what is coming on the horizon, and learn how to identify, prepare and react to these changes including opportunities associated with connected and autonomous vehicles and the last mile.
    • The Last Mile at Ground Level
      Prahar Shah, Head of Business Development, DoorDash
      Consumers have warmly embraced smartphones and tablets in their daily lives, permanently altering how they shop for products and services. Whether it is home delivery, click-and collect, pick-up points, locker systems or even drones, the last mile will provide retailers with the last, best chance to influence the final leg of the customer experience and gain the ultimate competitive advantage.
  • 12:30pm – 1:30pm Lunch and Exhibition Break
  • 1:30pm 2:45pm General Session
    • Awards Finalists Videos presented by Frank Gleeson
    • The Future of Mobility
      Joachim Hauser, Vice President Mobility Services, BMW
      BMW believes that by 2030, although the majority of cars will still be manually driven, most mileage will be driven by autonomous cars. At present car drivers have to fuel, park and maintain their vehicles. In the future this will be a choice and these necessary, but inconvenient actions, will be a thing of the past for groups of premium motorists. Imagine the implications for convenience and fuel retailers of this transformation in motorist behaviors. An interactive speaker and attendee discussion will follow.
  • 2:45pm – 3:15pm Networking and Exhibition Break
  • 3:15pm – 4:30pm General Session
    • Disruption in Convenience Retail Audience and Panel Discussion
      Led by event moderator, Frank Gleeson, engage with the afternoon’s speakers as they respond to the audience’s table dialogue on the future of the industry in the face of disruptive technologies.
      James Hallam, Managing Director, Accenture 
      Joachim Hauser, Vice President Mobility Services, BMW
      Prahar Shah, Head of Business Development, DoorDash
    • What Have We Learned in Stockholm and London?
      Henry Armour, President & CEO, NACS
    • Awards Finalists Preview
      Dan Munford, Managing Director, Insight
  • 7:00pm – 8:00pm International Convenience Retail Awards Reception
  • 8:00pm – 10:30pm International Convenience Retail Awards Dinner
    Co-hosted by Dan Munford, Managing Director, Insight and Brian Rutter, Vice President, Marketing, NACS

    • Technology Implementation Award Sponsored by Verifone
    • Sustainability Award Sponsored by the Coca-Cola Company
    • Retailer of the Year Award Sponsored by Accenture

Friday, 10th June Dublin

  • 7:30am
    • Depart St Pancras for flight to Dublin
  • 7:30am 10:25am Travel to London Heathrow for flight to Dublin
    Recommended group flight from London to Dublin
    British Airways flight BA0834
    Departing London Heathrow at 10:35
    Arriving into Dublin at 12:15
  • 12:30pm 4:00pm 
    • Retail Store Visits Dublin to Applegreen, Topaz, Maxol,

    Please remember that all delegates are responsible for booking their own flights.

  • 8:00pm
    • Informal Dinner at Rocket’s

Saturday, 11th June  Dublin

  • 9:00am 12:30pm
    • Retail Store Visits Dublin to  Avoca, SPAR, Topaz Cantina